Field Service Solutions
Mobile Field Service Solutions
Our mobile field service solutions provides integration to leading water, gas, electric meters and reading devices from companies such as Sensus, Badger, Itron, Hersey, Neptune and Datamatic. We also provide our own industry specific Meter PC software that works with any Windows Mobile device. We are always open to working with each meter manufacture on providing the latest integration between the meter reading and billing system.
Our solution is to seamlessly integrate with a host of meters and reading devices allowing the billing system to fully integrate with the field based devices. This integration allows us to provide a flexible mobile solution that closes the information gap between the service organization and the back office. Key features like recording meter counter readings, service work order notes, meter management, updating the customer install base, all help service organizations reduce operating and administrative cost and increase customer satisfaction, thus giving them a competitive advantage and increasing their service revenues. Meter PC and the data collector interface is part of the El Dorado Utility Suite, an integrated set of applications that are engineered to work together.
El Dorado Easy Reader
El Dorado Easy Reader App is an innovative, affordable solution that allows you to read meters all from your smart phone or tablet. The meter reader has all the customers’ information on the mobile device allowing them to be more productive in the field and reduces billing errors, improving communications and simplifying the billing process.
Now with El Dorado Easy Reader you can accurately record meter readings, track customer data and record notes all from a smart phone or tablet. Easy Reader stores; Route walk sequence, service address, current readings, meter information and customer notes. Utilize tablet computing to improve communications and simplify the file transfer process. Share data files over email, drop box or direct PC connection. Easy Reader is simple to use while providing an advanced user experience.
Fully Integrated with the El Dorado System
Seamlessly upload and transfer files between Easy Reader and the El Dorado billing system. Customer information and readings are passed via direct connect cable or over the internet. Data files are in a standard Microsoft .CSV file format which allows you to allow you verify data that’s passed between the systems. The El Dorado system will send the reader customer data which includes; customer name, walk route sequence, service address, account #, meter #, previous reading, a customer defined misc. field and customer note. Upon import to the billing system all data is verified for accuracy and alerts for meter change outs and rollover readings.
Rugged Device Support
Since Easy Reader uses open standard based devices it can work with rugged devices for utilities or with standard tablets and phones with a rugged case. Easy Reader provides you the flexibility to choose your own device.
Android based solution that is fully supported with the Androids Gingerbread 2.3.6 or higher operating system. Utilize Androids built in functions to import files directly to Easy Reader and send files from any location where you have internet connection. System upgrades can be done remotely by simply downloading the updated version.
Value Added Capabilities:
- Enter meter counter readings quickly and accurately
- Sync files by email, Dropbox or cable connection
- Add field service account notes
- Alerts for high, low and missing readings
Hand Held Data Collector Module simplifies and improves data collection. Our El Dorado Hand Held Data Collector interface module allows you to connect to most handheld or electronic data-collector. The billing software can interface with collectors such as Sensus, Schlumberger, Neptune, Itron, Daptec and VersaProbe. There are many more that we interface with today contact us to create a custom interface for you.